Terms of Service
Acceptance of Terms
By using Washup's services — including in-store drop-off, self-service, and pickup & delivery — you agree to these Terms of Service. If you do not agree, please do not use our services.
Our Services
Washup provides laundry wash & fold, pickup & delivery, drop-off, and self-service coin laundry at our locations in Long Beach, Rockville Centre, and West Babylon, New York. Service availability, pricing, and hours vary by location. Visit your location's page for details.
Scheduling & Cancellations
- Appointments must be scheduled in advance through our booking system.
- Same-day service is available at an extra charge where offered.
- Cancellations must be made at least 2 hours before your scheduled pickup. Late cancellations may be subject to a fee at the location's discretion.
- We reserve the right to reschedule appointments due to driver availability, weather, or other circumstances outside our control.
Payment
- Payment is processed securely through Square.
- All sales are final. Refunds are issued at the location's discretion.
- A credit card surcharge may apply depending on your payment method.
- Prices are subject to change without notice. Current pricing is available on each location's page.
Lost, Stolen & Damaged Items
Washup takes reasonable care of all items entrusted to us. However, we are not responsible for items lost, stolen, or damaged during the laundry process.
We strongly recommend not including items of significant monetary or sentimental value — including jewelry, cash, electronics, or irreplaceable items — with your laundry.
Any claims for damaged items must be reported within 24 hours of delivery or pickup. Claims submitted after this window will not be accepted.
Our maximum liability for any lost or damaged item is limited to 5 times the cost of the service for that load.
Washup is not responsible for pre-existing damage, color bleeding, shrinkage due to fabric composition, or damage caused by items left in pockets.
Unclaimed Items
- Items left unclaimed at a drop-off location for more than 14 days will be donated to charity or disposed of at Washup's discretion.
- Washup is not responsible for unclaimed items after this period.
Customer Responsibilities
- You are responsible for checking all pockets before dropping off or scheduling pickup.
- Washup is not responsible for damage caused by items left in pockets, including pens, gum, coins, or personal belongings.
- Please do not include items contaminated with biological hazards, chemicals, oils, or hazardous materials.
- By scheduling a pickup, you confirm that you have the right to grant access to your property for the driver.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Limitation of Liability
To the fullest extent permitted by law, Washup shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Changes to These Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the new terms.
Contact Us
For questions about these terms, please contact us at: hello@washup.day